Frequently Asked Questions
What's the difference between stitched and unstitched suits?
Unstitched suits come as fabric pieces ready to be tailored to your measurements.
Stitched suits arrive ready to wear, made to the size selected at checkout.
How do I know my correct size for stitched pieces?
We recommend checking our size guide before ordering, or reaching out to us on WhatsApp for fit guidance.
Is the fabric color exactly as shown in photos?
We photograph all pieces to represent colours as accurately as possible while displaying and clarifying the shades of our all products. Minor variation may occur due to screen settings /lighting— this is normal across all fabric photography.
How should I care for my Mehroonkari suit?
Dry clean is recommended for the first wash of all fabrics. For fabric specific washing instructions, please reach out to us
Are pieces one-of-a-kind, or will they restock?
Most pieces are part of limited collections and will not be restocked once sold out. We recommend not waiting too long on a piece you love. You can always ask for the restock, if possible they can be delivered in next 15 to 20 days.
Ordering
How do I place an order via WhatsApp instead of the website?
Simply message us on WhatsApp with the piece you'd like, and our team will guide you through the rest.
Do you offer Cash on Delivery?
Yes, Cash on Delivery is available on all orders across India.
Can I customize a stitched piece (size, length, sleeve style)?
Stitched pieces are available as designed, in the sizes listed at checkout. We don't currently offer customization on stitched pieces — if you'd like a fully personalized fit, our unstitched suits are a great option to get tailored exactly to you.
Shipping
How long will my order take to arrive?
Orders are delivered within 5–8 business days via courier, depending on your location.
Do you ship pan-India?
Yes, we currently ship across India.
Is shipping free?
Yes, we offer free shipping on all orders across India.
How do I track my order?
You'll receive a tracking link via WhatsApp or email once your order ships.
Exchange
Can I return my order?
We do not accept returns or refunds — only exchanges, under specific conditions.
What's your exchange policy?
Exchanges are accepted for damaged items, wrong products, or size mismatches on stitched pieces. See our full Exchange Policy for details.
What if I receive a damaged or wrong product?
Reach out to us on WhatsApp with your order number and an unboxing video within 48 hours of delivery.
Do I need an unboxing video for exchange claims?
Yes — a clear, continuous unboxing video is required for any exchange request to be processed.
Do you offer a warranty on your suits?
We don't offer a traditional warranty, since each piece is hand-finished fabric rather than a manufactured product. What we do guarantee is quality at the time of delivery — every piece is checked before it's shipped, and any damage or defect found on arrival is covered under our Exchange Policy.
About the Brand
Where is Mehroonkari based?
We're based in Ludhiana, Punjab, working closely with local artisans and vendors.
Are your pieces handmade?
Yes — every piece involves hand-finished detailing, not mass production.
How can I reach you for styling help?
Message us anytime on WhatsApp — we're happy to help you choose the right piece or fit.
Find answers to common questions about Mehroonkari suits, sizing, customization, shipping, exchanges, and our handcrafted collections. Learn about stitched vs unstitched options, care instructions, and how to order.